Return and Refund Policy
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.
Warranty “satisfied or refunded” is valid only with the prior written message and approval from our staff.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Orders on demand
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
The transport costs of returns are alwasd borne by the costumer.
In case that the costumer had free shipping, The shipping costs will also be deducted from the refund.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cuplate@farla.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cuplate@farla.com and send your item to: Lange Leemstraat 192, 2018 Antwerp, Belgium.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping and return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at cuplate@farla.com for questions related to refunds and returns.